General Terms & Conditions
Terms of purchase in the Hairland e-shop
1. Introductory provisions
1.1. These General Terms & Conditions (hereinafter 'GTC') govern the mutual rights and obligations between the seller and the buyer in the sale of hair extensions and related products via the hairland.cz portal and in-person sales. 1.2. Seller: Altro servis group s.r.o. Company ID: 23673389 Registered office: Školská 660/3, Nové Město, 110 00 Praha Email: info@hairland.cz 1.3. The seller specialises in the sale of natural hair extensions for professional hairdressing salons and end customers. 1.4. The buyer is a natural or legal person who enters into a purchase contract with the seller. 1.5. By registering on the hairland.cz portal or placing an order, the buyer confirms that they have read and agree to these GTC.
2. Order and conclusion of purchase contract
2.1. Ordering goods takes place through personal selection of hair by the buyer, via the order form on hairland.cz or by other agreed means (email, phone). 2.2. The purchase contract is concluded at the moment of order confirmation by the seller and payment of the agreed purchase price by the buyer. 2.3. In the case of custom processing (clip-in sets, tape-in strips, keratin bonds and other modifications), the contract is concluded at the moment of order confirmation and payment of a deposit of 100% of the purchase price. 2.4. The seller reserves the right to reject an order or B2B account registration without stating a reason. 2.5. For B2B registration (salon registration), access to the portal is subject to approval by the seller. The seller verifies whether it is a professional hairdressing salon or a business in the industry.
3. Prices and payment terms
3.1. All prices are stated in Czech crowns (CZK). For B2B customers (VAT payers), prices are stated excluding VAT unless explicitly stated otherwise. For end customers, prices include VAT. 3.2. Payment is made: a) in cash upon personal pickup, b) by bank transfer to the seller's account based on the issued invoice, c) by deposit for custom processing. 3.3. The invoice — tax document is sent to the buyer electronically by email or handed over upon personal pickup. 3.4. In case of late payment of an invoice, the seller is entitled to charge the statutory late payment interest.
4. Delivery terms
4.1. Hair in stock is available immediately upon personal pickup. 4.2. Custom processing (clip-in sets, tape-in strips, keratin bonds) is completed within 7 business days from order confirmation and payment of the purchase price. 4.3. Delivery of ordered goods across Prague is free of charge. Delivery outside Prague is possible by individual arrangement and subject to shipping costs. 4.4. The buyer is obliged to inspect the goods upon receipt — especially colour, length, quantity and overall condition of the hair. Later complaints regarding obvious defects (mismatched colour, length, visible damage) will not be considered if not reported upon receipt. 4.5. If the buyer refuses to accept the goods without valid reason, the seller is entitled to claim compensation for delivery costs.
5. Nature of the goods — natural hair
5.1. The subject of sale is natural human hair. It is a specific product whose properties (subtle variations in colour, texture and thickness) are due to its natural origin and do not constitute a defect. 5.2. The seller states the exact origin of the hair, quality category (Virgin, Premium, Standard) and available parameters (length, colour) for each product. These details are indicative — minor variations typical of natural material are not grounds for complaint. 5.3. The lifespan of the hair depends on the application method, maintenance and products used. The seller is not liable for reduced lifespan caused by improper care.
6. Complaints and warranty
6.1. The buyer has the right to complain about goods if they exhibit quality defects that were not caused by improper handling, within 14 days of receipt. 6.2. Complaints must be made without undue delay by email to info@hairland.cz with a description of the defect, photo documentation and proof of purchase. 6.3. The seller will assess the complaint within 30 days of its submission. 6.4. IMPORTANT — A complaint cannot be accepted if the hair has been handled in any way after receipt, in particular: a) the hair has been applied by any method (keratin, tape-in, micro-ring, clip-in, sewing, other method), b) the hair has been prepared for application (tape attachment, creation of keratin bonds, cutting into strands), c) the hair has been washed, coloured, bleached, toned or chemically treated, d) the hair has been exposed to unsuitable products (sulphate shampoos, alcohol-based products, silicone oils unsuitable for hair extensions), e) the hair has been mechanically damaged (excessive brushing, unsuitable brushes, sleeping without protection), f) the hair has been heat-damaged (flat iron, curling iron without heat protection at temperatures above 180 °C). 6.5. Only unused, unapplied and unprocessed hair in its original condition as delivered to the buyer may be subject to complaint. 6.6. In the case of a valid complaint, the buyer is entitled to an exchange for defect-free goods or issuance of a credit note. The seller determines the method of complaint resolution. 6.7. The seller is liable for hidden material defects (e.g. inhomogeneous cuticle structure, incorrect direction of hair scales discovered only after application) even after application, within 30 days of receipt. In such cases, photo documentation and a report from the applying hairdresser must be provided.
Complete complaints policy →7. Returns
7.1. Returns are only possible for unused, unapplied and unprocessed hair in its original condition, within 14 days of receipt. 7.2. Returns must be arranged in advance by email at info@hairland.cz. Returns without prior arrangement will not be accepted. 7.3. The following cannot be returned: a) hair that has been handled in any way (see Art. 6.4), b) custom-made hair (clip-in sets, tape-in strips, keratin bonds), c) hair whose original packaging or labelling has been damaged. 7.4. If the conditions for return are met, the seller will refund the purchase price to the buyer's account within 14 days of receiving the returned goods. 7.5. The cost of returning goods is borne by the buyer.
8. B2B account registration
8.1. B2B account registration on the hairland.cz portal is intended exclusively for professional hairdressing salons, hairdressers and businesses in the hair cosmetics industry. 8.2. By registering, the buyer declares that they are a business owner or salon representative and that the goods will be used exclusively for professional purposes. 8.3. The seller reserves the right to verify the details provided during registration (Company ID, website, Instagram, references) and to reject the registration without stating a reason. 8.4. The B2B account is activated only after approval by the seller. Until then, it is not possible to log in or place orders. 8.5. The seller reserves the right to deactivate a B2B account at any time in the event of a breach of these GTC or suspected misuse.
9. Personal data protection
9.1. The seller processes personal data of buyers in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council (GDPR) and Act No. 110/2019 Coll. on personal data processing. 9.2. Detailed information on personal data processing can be found on the page:
Privacy policy10. Final provisions
10.1. These GTC take effect on the date of their publication on the hairland.cz website. 10.2. The seller reserves the right to change these GTC at any time. Changes take effect upon publication on the website. For contracts already concluded, the GTC in force at the time of conclusion apply. 10.3. Relations not regulated by these GTC are governed by the laws of the Czech Republic, in particular Act No. 89/2012 Coll., the Civil Code, as amended. 10.4. In the event of disputes, the competent court in the Czech Republic at the seller's registered office has jurisdiction. 10.5. If any provision of these GTC is invalid or unenforceable, this does not affect the validity of the remaining provisions. 10.6. Out-of-court resolution of consumer disputes: The buyer-consumer has the right to out-of-court resolution of a consumer dispute. The body for out-of-court resolution of consumer disputes is the Czech Trade Inspection Authority (ČOI), with registered office at Štěpánská 567/15, 120 00 Praha 2, Company ID: 000 20 869, website: https://adr.coi.cz/. The online dispute resolution platform at https://ec.europa.eu/consumers/odr/ can be used to resolve disputes between the seller and buyer arising from the purchase contract. 10.7. The European Consumer Centre Czech Republic, with registered office at Štěpánská 567/15, 120 00 Praha 2, website: https://www.evropskyspotrebitel.cz/, is the contact point pursuant to Regulation (EU) No. 524/2013 of the European Parliament and of the Council.
Last updated: June 2026